Terms of use / Data Protection Policy


Please carefully read these conditions for use. If you are not able to abide by these rules, we unfortunately have to ask you, for legal reasons, to leave our Internet pages. The same shall apply if you are subject to any law (for instance due to your nationality, place of residence or abode) which prohibits to use or visit these Internet pages or parts thereof.

Intellectual property
Subject to any explicit provisions to the contrary, all data, works, inventions, designs, concepts, ideas and other elements of these Internet pages (hereinafter "Intellectual Property") belong exclusively to Tridonic GmbH & Co KG, 6850 Dornbirn / Austria (hereinafter "Tridonic") or any third party licensing Tridonic. The use of the Intellectual Property, also for personal purposes, is prohibited, with the exception of visiting the Internet pages personally and for non-commercial purposes, using conventional unmodified browser software, and preparing a single printout on paper for personal use only. In cases of infringement, Tridonic and/or any third parties authorized by Tridonic and/or any injured third parties is/are entitled, in addition to asserting a claim for damages, to enforce and restore of the lawful condition via legal action.

No offer
These Internet pages do not represent an offer to establish a contractual relationship of any kind whatsoever. We offer legal transactions via the Internet exclusively for registered customers with individual login.

No consulting
News, references, opinions, courses, data or other information on these Internet pages are to be understood as general and non-binding in all instances. They may be changed and/or deleted without prior notice at any time. Under no circumstances must the information accessible via the Internet pages be interpreted as a product guarantee and/or representation of certain properties or availabilities.

No guarantee for content
The entire content of the Internet pages, such as e.g. information, technical instructions, prices, colours, etc. is provided without guarantee. Such information must always be considered as uncertain and is partly based on information by third parties also provided without guarantee.

No confidentiality
Communication via the publicly accessible areas of the Internet pages (for instance by means of a web form) takes place uncoded via the Internet, and can be read by third parties using simple technical means, and clearly assigned to both the sender and the recipient. The same applies to delivery of an email message to Tridonic. Your are therefore urgently advised against transmitting confidential information to Tridonic or third parties via the Internet pages or via email.

No guarantee of availability
The availability of the Internet pages or parts thereof is guaranteed at no time. Tridonic is entitled at any time to restrict the availability of the Internet pages for a definite or indefinite period and/or to change or delete their content.

No liability
Any liability on the part of Tridonic for damage resulting from or in connection with the use of the Internet pages or of third-party offers connected to the Internet pages via links shall be excluded.

Applicable law
If any contractual relationship should be established at all between you and Tridonic, this shall exclusively be governed by Austrian law, to the exclusion of the rules concerning transmission to the law of third countries.

Last updated: August 2022


Data Protection Policy

We attach utmost importance to the protection and security of your data, regardless of whether you are a customer or visitor to our website. We therefore undertake to protect your privacy and to treat your data confidentially. At this point we would like to inform you of the specific personal data of yours that are collected in relation to your visit to this website and for what purposes they are used.

I. Data controller

This website is operated by Tridonic GmbH & Co KG, Färbergasse 15, 6850 Dornbirn, Austria, FN 218728i, which is also the data controller within the meaning of the EU General Data Protection Regulation (hereinafter referred to as “GDPR”).

No data protection officer has been appointed by the data controller since the legal requirements for mandatory appointment are not met.

However, inquiries regarding data protection and the use of your personal data can be sent to the following email address and will be handled by us in accordance with the legal requirements: [email protected].

II. Data used / processing purposes / retention period

The categories of data we use and the purposes pursued through the use of this data are described below. As far as possible, you will also find information on the storage period of the respective data.

Each time this website is accessed, access data is stored in a log file, the server log. The data record stored in this log file contains the following information: Date and time of access, IP address, session ID, accessed website, name of the website from which the website was accessed and information about the browser used.

We evaluate these log files only in the event of misuse of our website. We reserve the right to subsequently check the log files of those users about whom there is a concrete suspicion of using our website in violation of the law and/or the contract. In general, we cannot attribute these data to a specific person. Should such an attribution be possible, we will only use these data in cases where there is a corresponding legal basis (weighing of interests in individual cases).

If you register on our website or for our web shop, we will record the master data you provide (in particular, your name, salutation, telephone and fax number, email address, language of correspondence, industry, department, web shop access data) and use it on the basis of the relevant user agreement. In addition, you will be assigned an internal customer number and one or more contact persons in our company. These data are used by us in order to provide the web shop and to support you, as a customer or interested party of our company. As a rule, such data will be stored for six months after use of the web shop (erasure of the customer account) ends.

If you have agreed to receive a newsletter, we will use your name and e-mail address, your gender, address, company and the Country for the delivery and personalisation of such a newsletter. These data are used for the duration of the subscription to the respective newsletter. The data is not provided to any other third parties.
You can cancel your subscription at any time – either by using the convenient link at the bottom of every newsletter or via email.

When you register software on our website, we also record the software you have selected, how often you have downloaded it and whether you would like to be informed about software updates. We may use your registration details for statistical purposes and will occasionally send you news regarding the software you have registered, where appropriate.

If you place an order in the web shop, we will collect any additional delivery addresses for this purpose and other data provided by you that are necessary for the processing of the order. We store such data for up to six months after the end of the customer relationship.

If personal master data or order data are also used in our accounting system, such data will be stored until the end of the prescribed periods (generally 7 years in Austria) on the basis of the statutory retention obligations applicable to us.

If you have given us your consent during registration or at a later time, we will use the data resulting from your use of the web shop or the website, such as the web pages you have accessed, the time spent on individual web pages and the products you have viewed as well as your previous demand interests, in order to optimise customer service and to be able to provide you with customised information. These data will be stored until you revoke your consent for the use of your data.

If you have agreed to receive a newsletter, we will use your name and email address, your gender, address, company and industry sector, as well as language, for the delivery and personalisation of such a newsletter. These data are used for the duration of the subscription to the respective newsletter.

If you are one of our customers, we use your master data on the basis of our legitimate interest in direct marketing purposes and may invite you to events in your area.

If you have given your consent to the processing of your personal data, this consent can be revoked by you at any time. You can declare a revocation in writing or by email to [email protected].

III. General principles for processing personal data

1. We comply with the statutory data protection regulations without restriction.

The data protection regulations of the European Union and the national laws derived from them apply to the storage, processing and use of personal data. The legal basis for the processing of the respective personal data can be seen from the above list.

In some cases, personal data may be provided to processors, if they offer sufficient guarantee for a lawful and secure use of data and if they contractually undertake to comply with the principles described in this privacy policy and the statutory regulations.

We reserve the right to transfer personal data to other companies in the context of restructuring or company mergers if they also undertake to adhere to the principles of action described here and are either based in the European Union or in a third country with adequate data protection.

If you actively choose to use the social networking functions offered on our website, personal data may be transferred to the respective external providers of these social networks. You will find detailed information on this in Section V. below.

We also reserve the right to pass on personal data to third parties if we are forced to do so by law, by a judicial decision by the court of competent jurisdiction or by an order of the competent authority, or if we are forced, as a result of actions or omissions on your part, to have our rights, our property or our assets protected or enforced by the competent authorities.

2. In the procurement of data, we restrict ourselves to what is necessary and reasonable.

If we collect personal data, we will explain to you in each case for what purposes we use the data. In individual cases, we only collect personal data to the extent necessary to achieve these purposes. If further use of personal data is no longer necessary, the data will be deleted.

IV. Recipients and recipient categories of data

In connection with the operation of this website or the web shop, the following processors are acting on behalf of the data controller:

Hosting provider website: Zumtobel Group AG
Provider web shop: Zumtobel Group AG

In addition, we refer to the explanations in Section XI., which describes in detail the use of your data by social networks.

In addition to the recipients specifically mentioned, other processors may also be consulted in the future in connection with the provision of this website and the web shop (e.g. hosting providers, shop operators).

A transfer of data to group companies is carried out based on any consent granted to the recipients named in the consent.

V. Links to external websites

Our website contains so-called hyperlinks to websites from other providers. In these cases, you will be directly forwarded from our website to the websites of the other providers. You can recognise this by the change of the URL in the address bar of your browser, among other things.

We cannot assume any responsibility for the confidential handling of your data by such providers, as we have no influence on whether the other providers comply with the data protection regulations. Please refer to the websites of these providers directly for information on how they handle your personal data.

VI. Security measures to protect your data

To protect your data, we have taken special technical and operational security measures which are regularly reviewed and adapted to technological progress.

However, we would like to point out that due to the structure of the Internet, it is possible that the rules of data protection and data security may not be observed by other persons or institutions that are not within our area of responsibility.

VII. Your rights in relation to the data used

If and insofar as we use personal data concerning you, you are entitled to the following rights in particular with regard to such data:

  • Right of access to information (Art. 15 GDPR):
    You may at any time request information as to whether and which personal data concerning you are being used by us, for what purposes the data are being processed, where the data originate, to which recipients the data may be transmitted and how long such data are stored by us.
  • Right of rectification (Art. 16 GDPR):
    If you discover that personal data concerning you are inaccurate, you may request the rectification of such data at any time. If data are incomplete from your point of view, you can also request that data be supplemented.
  • Right of erasure (Art. 17 GDPR):
    If you believe that the use of your personal data is no longer necessary or that it is carried out without a sufficient legal basis or is unlawful for other reasons, you can request the erasure of these data.
  • Right to restriction of the use of data (Art. 18 GDPR):
    Instead of erasure of data, you can also demand restriction of the use of data, if data are used unlawfully. In particular, you can also demand such a restriction of the use of data if you dispute the accuracy of data or have lodged an objection to the use of data.
  • Right to data portability (Art. 20 GDPR):
    With regard to personal data that you have provided yourself and that are used on the basis of a contract or consent, you can demand that these data be made available to you in a structured, common and machine-readable format. You may also request that this data be transferred directly to another data controller.
  • Right to file a complaint with a supervisory authority (Art. 77 GDPR):
    If you believe that your rights have been violated in relation to personal data concerning you, you have the right to file a complaint with a supervisory authority. In particular, you may contact the supervisory authority responsible for your place of residence, your place of work or the place where the suspected violation occurred. In Austria, the responsible supervisory authority is the Austrian Data Protection Authority, Barichgasse 40-42, 1030 Vienna.

Separately, we would like to point out your right of objection (Art. 21 GDPR): If reasons arise from your particular situation which make the use of your personal data, which we use on the basis of a legitimate interest, impermissible, you have the right to object to such use of data. If your personal data is used for direct marketing purposes, you have the right to object in any case.

If you have any questions or are unclear about your rights regarding your personal data, you can contact us at any time at the following email address: [email protected].

VIII. Changes to the data protection policy

Since changes in the law or changes in our internal company processes may make it necessary to adapt this data protection policy, which we reserve the right to do accordingly, we ask you to read this data protection policy regularly.

IX. Cookies

We use cookies on our website to enable the use of certain functions of the website, to analyse how users use our website and to provide certain third-party services.

These are small text files that are stored on your computer. Most of the cookies we use are deleted from your hard drive at the end of the browser session (so-called session cookies). Other cookies remain on your computer and enable us to recognise your computer during your next visit (so-called persistent cookies). In addition, cookies from third parties are also used on our website.

You can prevent the storage of cookies by adjusting your browser settings accordingly. However, we would like to point out that in this case, you may not be able to use all functions of this website to their full extent.

If you do not wish our cookies to be stored on your computer, please deactivate the storage of cookies in your browser for our website or set your browser so that cookies are generally not stored on your computer. You can also use your browser to delete cookies that have already been stored.

The collection and transmission of this data is based on the consent you have given, of which you were expressly notified when you visited our website.

Deactivating the use of cookies may require a permanent cookie to be stored on your computer. If this cookie is subsequently deleted by you, you must perform the deactivation again.

Vulnerability Disclosure Policy

As a manufacturer of technologically advanced electronic lighting components and software, security is core to Tridonic GmbH & Co. KG’s (“Tridonic”) values.
Therefore, Tridonic is committed to ensuring the security of users of Tridonic products and software by protecting their privacy and information. Since Tridonic values the input of external security researchers acting in good faith to help Tridonic maintain a high standard for the security privacy of our users and systems, this policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us.
We strongly encourage you to contact us to report potential vulnerabilities in products and software.


If you make a good faith effort to comply with this policy during your security research, Tridonic will treat this responsibly, and work with the reporter of the vulnerability to understand the issue to eventually resolve the issue.


Under this policy, “research” means activities in which you:

  • Notify us as soon as possible after you discover any real or potential security issue.
  • Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
  • Only use exploits to the extent necessary to confirm a vulnerability’s presence. Do not use an exploit to compromise or exfiltrate data, establish persistent command line access, or use the exploit to pivot to other systems.
  • Once you’ve established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data to anyone else.


This policy applies to the following systems and services:
Tridonic branded products, associated firmware and product related software.

Reporting a vulnerability

Information submitted under this policy will be used for defensive purposes only – to mitigate or remediate vulnerabilities. If your findings include newly discovered vulnerabilities that affect all users of a product or service and not solely Tridonic, we may share your report with information with concerned parties such as suppliers, cooperation partners, distributors, customers without express permission.

We accept vulnerability reports via email: [email protected].

Reports may be submitted anonymously.

Reporting Rules

In order to help us triage and prioritize submissions, we recommend that your reports:

  • Is in English, if possible
  • Contain a description of the issue
  • Names the article number of the product in question
  • Names manufacturing date (if applicable)
  • Names software version (if applicable)
  • Contains a description of the location the vulnerability was discovered and the potential impact of the exploitation
  • Contains detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful)

What you can expect from us / response times

When you choose to share your contact information with us, we commit to coordinating with you as openly and as quickly as possible.

  • Within 5 business days excluding Saturdays, we will acknowledge that your report has been received, provided that your share contact information.
  • We will maintain an open dialogue to discuss issues, provided that you share contact information.